The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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The user end is similar in appearance. Europe, Middle East, Africa.

Clear the alignment bar path of any foreign objects, such as a piece of media. This product has been exchanged for a new or refurbished product. We are unable to determine your warranty status for the product and serial number provided. This process can take several minutes depending on the number of warranties being checked. Javascript is disabled in this browser. Product sold by third party: Troubleshooting “The alignment bar hit something while moving” message on HP Scitex FB and FB printers To troubleshoot The alignment bar yp something while moving message, complete the following steps:.

Remove the user and service endcaps to access the lift motors h; encoder strips.

In the following figures, only the service end of the printer is illustrated. Ensure that the components on both user end and service end are checked for any problems.

Product has been exchanged: Modify your browser’s settings to allow Javascript to execute. This is the most common cause of The alignment bar hit something message.


Any warranty support needed would be completed by the third party that sold the product. This page requires Javascript. Please try again shortly. Choose a different product series. The Virtual Agent is currently unavailable. Clean any cured ink deposits from the belt. Please use the product number and hpp numbers of the new product to validate warranty status.

Already have an HP account? This page requires Javascript. Warranty withdrawn refurbished product: Ensure that the encoder strip 4 in Figure 3 is properly positioned in its holder. The Virtual Agent is currently unavailable. Learn more about HP’s privacy policy.

Detail of the fb500 alignment bar lifting assembly. Unable to determine warranty status.

This product cannot be identified by Serial Number alone. As the alignment bar moves downward, it reaches a build-up of ink and cannot move any farther. The alignment bar hit something while moving message appears on the control panel when the alignment bar is unable to move normally. It matches the product: How does HP install software and gather data?

Asia Pacific and Oceania.

HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

up Javascript is disabled in this browser. Second view of service-end lifting assembly for the alignment bar. Carefully inspect and observe the alignment bar and lifting mechanisms for any binding, obstruction, or other problem.


Clear any foreign debris, such as dust, from between the encoder strip and the reader.

Select from the products you own. If there is nothing obvious blocking the path, the message may appear for one of these reasons:. See your browser’s documentation for specific instructions.

HP Scitex FB500 Industrial Printer Troubleshooting

The strip is held in place by friction only, and can slip out of position. If you are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance. Product sold without warranty: By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. Check both ends of the bar and both lifting assemblies user end and service end for any mechanical problems and correct any issues.